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Our Terms shape how your account works

When you open an account with skambet, you're entering into a straightforward agreement that protects both you and us.

Account creation and verificationPayment and withdrawal rulesGameplay and wagering conditions
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skambet Our Terms shape how your account works
GET HELP WITH TERMS

How to reach us about your account terms

We've set up multiple ways for you to ask questions about how our Terms apply to you. Our support team is ready to explain specific clauses, help if you think a rule has been misapplied, or guide you through account-level issues. Contact us through any channel that suits you — live chat during lobby hours, email for formal requests, or the help section inside your account dashboard.

Team online

Live Chat Support

Talk to our team in real time within the lobby. Available during peak hours when most players are active in Bandung and across Indonesia.

Email Support

Send formal questions or account disputes to our support inbox. We respond within 24 hours with a detailed explanation of the relevant terms clause.

Account Settings

Review your accepted terms, withdrawal history and payment agreements directly in your account dashboard under Legal Documents.

HOW WE PROTECT YOU

Data handling, account security and your rights

Our Terms outline exactly how we handle your personal data, payment information and gameplay history.

Data Encryption

All account data, payment details and transaction history are encrypted end-to-end. Your DANA, OVO, GoPay and QRIS credentials are never stored on our servers after deposit confirmation.

Data Requests

You can request a full copy of your account data at any time through support. We deliver downloadable records within 10 business days in a standard format you can review offline.

Cookie and Tracking Policy

We use cookies to remember your login, track gameplay preferences and prevent fraud. You can disable non-essential cookies in your browser settings without losing account access.

Account Retention

Active accounts are kept indefinitely. Closed accounts are retained for 7 years to comply with financial regulations; you cannot reactivate them within that window.

Dispute Resolution

Disagreements about gameplay, payouts or terms interpretation are resolved by our disputes team. Escalations go through a formal process outlined in Section 8 of these Terms.

Contact for Changes

If you need to correct your personal data, update your withdrawal address or report fraudulent activity, email our compliance team with proof of identity.

Questions about our Terms and Conditions

Real questions from real players. Read through these to understand the key points that come up most often.

Multiple accounts from the same person are prohibited under Section 3 of these Terms. If detected, all linked accounts are frozen immediately, pending investigation. We verify identity across payment methods and device fingerprints. Breach can result in forfeited balances and permanent account closure.

No. Once a deposit via DANA, OVO, GoPay or QRIS clears to your wallet, it cannot be returned to your payment method. Deposits are final transactions. If you believe a deposit was duplicated or made in error, contact support with proof within 24 hours for investigation.

Minimum withdrawal is Rp 50,000 across all payment methods. Maximum daily withdrawal is Rp 50,000,000 per account. Larger requests require approval and identity re-verification. Withdrawals process within 24 hours for DANA, OVO, GoPay and QRIS; bank transfers take 1–2 business days.

No. When you close your account, any remaining balance is automatically returned to your registered payment method within 5 business days. You can request a payout before closing. Once closed, your account cannot be reopened, but you can create a new account after 30 days.

These Terms apply where local law permits. Eligibility and gameplay access depend on local law in your region. If you move or travel, your account access may be restricted. Contact support to clarify if you're unsure whether you can play from your location.

Yes, we can update these Terms with 14 days' notice by email to your registered address. Changes take effect only for new gameplay going forward. Continued account use after the effective date means you accept the updated Terms. Major changes to payment or withdrawal procedures are highlighted in our update notice.

Disputes are investigated by our disputes team within 5 business days. We review gameplay logs, bet confirmations and payout records. If an error is found in your favour, the missing amount is credited instantly. If we find no error, you receive a detailed explanation with game screenshots and transaction data.

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